Communications and Business

Written on Tuesday morning but not posted until today for obvious reasons:

 
I called T-com (this is the main phone service provider in Croatia) yesterday afternoon to discuss their slow customer response time. We have a business ISDN line, guaranteed quick service, and absolutely no phone or internet.

Apparently, there is a lack of cultural understanding on my part about what constitutes guaranteed quick service. And, I do have lots of those cultural misunderstandings. So, pray that we can patiently wait and be accepting of the fact that this situation is not changing so fast that we won’t be able to adjust.

As an American, I feel compelled to seek another alternative. So, this morning I will go to T-com’s competitor, explain the situation, and see if they can’t install a phone line and ADSL service before T-com can repair the phone and install ADSL. If nothing else, it will put me in contact with a few more people and should be entertaining to watch the concept of business competition dawn upon a couple of minds.